Refund policy

Return & Refund Policy

At SimpleJoy Studio, each product is made to order especially for you. Because our products are printed on demand, we generally do not accept returns or exchanges for change of mind, ordering the wrong item, or other buyer preference reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number, a description of the issue, and clear photos showing the problem and the packaging when applicable.

Once we review the issue, we may offer a replacement or refund when appropriate. Please do not return an item without contacting us first.

Order Cancellations and Changes

Because orders may enter production shortly after they are placed, cancellation or modification requests are not guaranteed. Please contact us as soon as possible if you need to request a change or cancellation. Once an order has entered production, it generally cannot be canceled or changed.

Returns and Exchanges

Since our products are made to order, we do not accept returns or exchanges due to incorrect size, color, product selection, change of mind, or other customer ordering errors, except where required by applicable law.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Lost or Undelivered Packages

If your tracking information indicates a problem with delivery or your package has not arrived within the expected delivery timeframe, please contact us so we can review the shipment and determine the appropriate next steps.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, replacement or reshipping costs may be the customer's responsibility.

Contact Us

If you have a problem with your order, please contact SimpleJoy Studio through the contact information provided on our website. We will review your request and work with you to resolve eligible order issues.

This policy does not limit any rights you may have under applicable consumer protection laws.