Shipping policy

Shipping Policy

Order Processing and Production

SimpleJoy Studio products are made to order. Because our products are produced after an order is placed, please allow time for production before your order ships. Production times vary depending on the product and fulfillment provider and are separate from shipping transit times.

Shipping Rates

Available shipping methods, rates, and estimated delivery dates are displayed at checkout based on your order and shipping destination.

Estimated Delivery

Delivery dates shown at checkout are estimates and are not guaranteed. Actual delivery times may vary due to production schedules, carrier delays, weather, holidays, customs processing, or other circumstances outside our control.

Tracking

When tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier to update tracking information after a shipping label is created.

Multiple Packages

Products in the same order may be produced and shipped by different fulfillment partners or locations. As a result, an order containing multiple products may arrive in separate packages and at different times.

Shipping Address

Please review your shipping address carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing an order, contact us as soon as possible. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Additional shipping or replacement costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us with your order information. We will review the issue and work with our fulfillment partner or shipping carrier to determine the appropriate next steps.

International Shipping

International shipping availability may vary by product and destination. Customers are responsible for any customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Contact Us

If you have questions about the shipping status of your order, please contact SimpleJoy Studio through the contact information provided on our website.